Policies and Legal Informaiton

At Pathways to Independence Collaborative, Inc., we value trust, transparency, and clear communication. This page provides important information about our website policies, privacy practices, accessibility commitment, and service-related disclosures. We encourage families, participants, and visitors to review this information to better understand how we protect your information, support accessibility, and communicate the scope of our services.

By using this website, you agree to the practices described in this Privacy Policy.

We may collect personal information that you voluntarily provide when you:

• Submit a contact form 
• Request information about services 
• Schedule a consultation or introductory call 
• Complete intake or service-related forms 
• Subscribe to updates or communications 
• Communicate with us by email, phone, or other digital platforms 
• Engage in virtual or online services 

Information collected may include:

• Name 
• Email address 
• Phone number 
• Mailing address (if provided) 

If you inquire about services for a young adult participant, we may collect information such as:

• Participant name 
• Age or age range 
• General service interests or support needs 
• Educational or transition-related goals 
• Scheduling preferences 

We request that you provide only information reasonably necessary for service inquiry or planning.

When you visit our website, certain technical information may be collected automatically through cookies or analytics tools, including:

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Time spent on the website 
• Referring website/source 

This information helps us improve website functionality and user experience.

Our website may use cookies or similar technologies to improve performance and understand how visitors use our site.

These tools may include:

• Website hosting platform analytics 
• Google Analytics (if enabled) 
• Other website performance or analytics tools 

Cookies help us:

• Understand visitor behavior 
• Improve website performance 
• Enhance user experience 

You may disable cookies through your browser settings; however, some website features may not function as intended.

We may use collected information to:

• Respond to inquiries 
• Provide information about services 
• Schedule consultations or sessions 
• Deliver coaching or educational support services 
• Communicate regarding appointments, scheduling, or service updates 
• Send invoices or payment-related communications 
• Improve website functionality and service delivery 
• Maintain administrative records 
• Comply with legal obligations 

We may use trusted third-party service providers to help operate our business. Depending on services used, information may be processed through platforms such as:

• Website hosting provider 
• Email communication services 
• Electronic document/signature platforms (such as BoldSign) 
• Scheduling platforms 
• Virtual meeting platforms (such as Zoom or Google Meet) 
• Payment processing services 
• Cloud storage or business productivity platforms 

These third-party providers maintain their own privacy policies and security practices.

We are not responsible for the privacy practices of third-party platforms.

If payments are processed through third-party payment processors, Pathways does not directly store full credit card or payment account information on this website unless specifically stated.

Payment information is subject to the privacy and security practices of the applicable payment processor.

Pathways provides educational coaching and support services, not medical or clinical healthcare services.

While we make reasonable efforts to protect information shared with us, communications through:

• email 
• website forms 
• text messaging 
• virtual platforms 

may not always be fully secure.

Please avoid submitting highly sensitive medical, legal, financial, or confidential personal information through unsecured communication channels.

Pathways to Independence Collaborative, Inc. provides coaching, educational support, transition planning assistance, and independence-focused services.

We are not a healthcare provider and do not provide medical treatment, therapy, counseling, diagnosis, or clinical healthcare services.

Because of the nature of our services, information submitted through this website may not be subject to the Health Insurance Portability and Accountability Act (HIPAA).

Please do not submit sensitive medical records or protected health information through website forms or unsecured communication channels unless specifically requested through secure means.

Our services may involve individuals under the age of 18 through parent or guardian engagement.

This website is not intended for independent use by children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental involvement.

If you believe personal information has been submitted by a child under 13 without consent, please contact us so the information can be removed.

We do not sell personal information.

We may share information only when necessary to:

• operate business functions through trusted providers 
• comply with legal obligations 
• protect the safety, rights, or property of Pathways or others 
• complete requested administrative or service-related processes 

We take reasonable administrative and technical measures to protect information.

However, no online transmission, website, or electronic storage system can be guaranteed completely secure.

Use of electronic communication carries inherent risk.

We retain information only as long as reasonably necessary for:

• responding to inquiries 
• service administration 
• recordkeeping 
• legal or business compliance 

Retention periods may vary depending on the type of information.

You may:

• request to update your contact information 
• request correction of inaccurate information 
• request removal from non-essential communications 
• inquire about information you previously submitted 

Certain records may need to be retained for legal, contractual, or administrative reasons.

If you need this Privacy Policy in an alternative format or require assistance accessing website content, please contact us.

Pathways is committed to improving accessibility for all users.

This Privacy Policy shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how information is handled, please contact:

Pathways to Independence Collaborative, Inc.
Dr. Jayme Joslyn
Executive Director & Founder
📧 jaymejoslyn@pticollaborative.org
🌐 www.pticollaborative.org

Welcome to the Pathways to Independence Collaborative, Inc. website (“Website”). These Terms of Use (“Terms”) govern your access to and use of this Website and its content.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of the Website.

Throughout these Terms, “Pathways,” “we,” “our,” and “us” refer to Pathways to Independence Collaborative, Inc.

This Website is provided for general informational, educational, and business communication purposes related to the services offered by Pathways to Independence Collaborative, Inc.

Information on this Website is intended to help visitors learn about our services, educational coaching approach, resources, and business operations.

Website content is not intended as professional medical, mental health, therapeutic, legal, or emergency advice.

Pathways to Independence Collaborative, Inc. provides educational coaching, transition support, independence-focused skill development, and related support services.

Pathways does not provide:

• medical care 
• mental health counseling 
• psychotherapy 
• diagnosis 
• treatment 
• clinical therapy 
• healthcare services 
• legal advice 

Use of this Website does not create:

• a healthcare provider relationship 
• therapeutic relationship 
• counseling relationship 
• legal advisory relationship 
• formal client service agreement 

Services are governed separately through signed agreements where applicable.

Pathways provides individualized educational coaching and support designed to help participants build confidence, practical skills, and greater independence.

However, outcomes vary based on many factors, including:

• participant engagement 
• consistency 
• individual needs 
• outside supports 
• family collaboration 
• circumstances beyond our control 

We make no guarantees regarding specific personal, educational, employment, independence, or life outcomes.

By using this Website, you represent that:

• you are at least 18 years old, OR 
• you are a parent/legal guardian acting on behalf of a minor or dependent individual, OR 
• you have authority to submit inquiries or request information 

Children under 13 should not independently submit personal information through this Website.

All content on this Website is the property of Pathways to Independence Collaborative, Inc., unless otherwise noted.

This includes, but is not limited to:

• written content 
• branding 
• service descriptions 
• graphics 
• logos 
• downloadable resources 
• worksheets 
• forms 
• educational materials 
• website design elements 
• images created for business use 

This content is protected by applicable copyright, trademark, and intellectual property laws.

You may:

✅ view website content for personal informational use

You may not:

❌ copy
❌ reproduce
❌ republish
❌ sell
❌ distribute
❌ modify
❌ create derivative works
❌ use branding or materials commercially

without prior written permission.

You agree not to use this Website to:

• violate laws or regulations 
• submit false or misleading information 
• attempt unauthorized access to systems 
• interfere with Website operation 
• upload malicious code or harmful files 
• scrape or copy content automatically 
• impersonate another individual or organization 
• misuse contact forms or communication tools 

We reserve the right to restrict access for misuse.

We make reasonable efforts to keep Website information accurate and current.

However, we do not guarantee that all information is complete, current, accurate, or error-free at all times.

Services, pricing, offerings, policies, and availability may change without notice.

Website content is provided “as is.”

This Website may contain links to third-party websites, platforms, or service providers.

Examples may include:

• scheduling platforms 
• payment processors 
• virtual meeting platforms 
• document signing services 
• social media platforms 
• external informational resources 

Pathways is not responsible for:

• third-party content 
• availability 
• privacy practices 
• terms 
• security 
• policies 

Use of third-party services is at your own discretion.

Communications submitted through:

• contact forms 
• email 
• website inquiries 
• virtual scheduling tools 
• standard electronic communication 

may not be fully secure.

Submission of an inquiry does not create a service agreement or guarantee service availability.

Please do not send urgent, highly sensitive, or emergency communications through general Website channels.

Pathways does not provide emergency intervention, crisis response, or urgent healthcare services.

If you or someone else is experiencing an emergency, call 911 or seek immediate assistance from appropriate emergency or crisis services.

To the fullest extent permitted by law, Pathways to Independence Collaborative, Inc., its officers, directors, employees, contractors, affiliates, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

• Website use 
• inability to access the Website 
• reliance on Website information 
• third-party services 
• technical interruptions 
• errors or omissions 
• communications submitted through the Website 

Use of the Website is at your own risk.

You agree to indemnify and hold harmless Pathways to Independence Collaborative, Inc. and its affiliates from claims, damages, losses, liabilities, or expenses arising from:

• your misuse of the Website 
• violation of these Terms 
• unlawful conduct related to Website use 

Pathways is committed to improving accessibility and usability for all visitors, including individuals with disabilities.

If you encounter barriers accessing Website content, please contact us so we can assist and continue improving accessibility.

Your use of this Website is also governed by our Privacy Policy.

Please review that policy for information about how personal information is collected, used, and protected.

We may update these Terms at any time without prior notice.

Updated Terms will be posted on this Website with a revised “Last Updated” date.

Continued use of the Website after updates constitutes acceptance of revised Terms.

These Terms shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict of law principles.

Any disputes relating to Website use shall be handled in the appropriate courts located in Florida.

Questions regarding these Terms may be directed to:

Pathways to Independence Collaborative, Inc.
Dr. Jayme Joslyn
Executive Director & Founder
📧 jaymejoslyn@pticollaborative.org
🌐 www.pticollaborative.org

Pathways to Independence Collaborative, Inc. is committed to making our website accessible and usable for all visitors, including individuals with disabilities.

We believe access to information, resources, and support should be inclusive, equitable, and available to all individuals and families.

We are actively working to improve the accessibility and usability of our website to create an inclusive experience for visitors of all abilities.

Our goal is to make website content as accessible as reasonably possible by following recognized accessibility best practices and continually improving the user experience.

We strive to align our accessibility efforts with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) where feasible.

We make reasonable efforts to support accessibility through practices such as:

• using clear headings and page structure 
• maintaining readable text and logical content organization 
• using descriptive link text where possible 
• designing pages for keyboard navigation where supported by the website platform 
• selecting color contrast intended to improve readability 
• organizing information in a clear and understandable format 
• working to ensure compatibility with commonly used assistive technologies where possible 

Accessibility is an ongoing effort, and we continue to review and improve website content over time.

Some portions of our website or service interactions may rely on third-party platforms or tools, including but not limited to:

• scheduling tools 
• electronic document platforms 
• virtual meeting platforms 
• payment processors 
• embedded content 
• external websites linked from our pages 

Because these third-party services are outside our direct control, we cannot guarantee the accessibility of all third-party content or platforms.

However, we welcome feedback if accessibility barriers are encountered.

If you experience difficulty accessing any content, forms, documents, or functionality on this website, we encourage you to contact us.

We will make reasonable efforts to:

• provide information in an alternative format when feasible 
• assist with accessing website content 
• address reported accessibility barriers 
• improve accessibility where practical 

If you encounter an accessibility barrier, please include:

• the webpage or feature involved 
• a description of the issue 
• the type of assistive technology used (if applicable) 
• the best way to contact you for follow-up 

We value your feedback and use it to support ongoing improvements.

For accessibility questions, concerns, or accommodation requests, please contact:

Pathways to Independence Collaborative, Inc.
Dr. Jayme Joslyn
Executive Director & Founder
📧 jaymejoslyn@pticollaborative.org
🌐 www.pticollaborative.org

Pathways to Independence Collaborative, Inc. provides educational coaching, transition support, independence-focused skill development, executive functioning support, life skills coaching, and related educational support services.

Pathways does not provide:

• medical care 
• mental health counseling 
• psychotherapy 
• behavioral health treatment 
• diagnosis 
• clinical therapy 
• healthcare services 
• crisis intervention 
• legal advice 

Because Pathways is not a healthcare provider and does not provide clinical healthcare services, information submitted through this website, email, contact forms, scheduling tools, standard electronic communications, or other general communication channels may not be protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Please do not submit sensitive or confidential health-related information through unsecured communication channels unless specifically requested through appropriate service-related processes.

Examples include:

• medical records 
• physician reports 
• diagnoses 
• treatment plans 
• prescription information 
• insurance information 
• therapy records 
• protected health information (PHI) 
• behavioral health records 
• other confidential medical documentation 

While we take reasonable steps to protect information shared with us, standard communication methods may not be fully secure.

These communication methods may include:

• website contact forms 
• email 
• text messaging 
• scheduling platforms 
• standard virtual communication tools 
• other general electronic communications 

Transmission of information through these methods carries inherent privacy and security risks.

Pathways provides coaching and educational support designed to help young adults build confidence, practical life skills, executive functioning skills, self-advocacy, community readiness, and greater independence.

Our services are educational and supportive in nature and should not be interpreted as medical, therapeutic, counseling, behavioral health, or clinical treatment services.

Participation in Pathways services does not establish:

• a healthcare provider relationship 
• therapist-client relationship 
• clinician-patient relationship 
• counseling relationship 
• medical treatment relationship 

Pathways does not provide emergency services, crisis response, medical treatment, or urgent behavioral health intervention.

If you or someone else is experiencing a medical emergency, mental health crisis, or urgent safety concern, call 911 or seek immediate assistance from an appropriate emergency or licensed healthcare provider.

If you have questions about the scope of services or privacy-related concerns, please contact:

Pathways to Independence Collaborative, Inc.
Dr. Jayme Joslyn
Executive Director & Founder
📧 jaymejoslyn@pticollaborative.org
🌐 www.pticollaborative.org